Chess.Surf uses Fed Ex, and the USPS, to get our products to you. Please contact us if you have any questions about our shipping policy.
For International Orders, Chess.Surf is not responsible for, nor are we aware of, the amount for any additional custom fees or duties that FedEx will charge upon delivery of your package(s) in additional to the original charges that you already may have paid to process your order with an online order. You will be responsible for these fees.
When you select "Standard Shipping" as your shipping method Chess.Surf will determine the most economical shipping method depending on your location, size and weight of your order. Chess.Surf will make this decision at their sole discretion. If you need a specific shipping method or guaranteed delivery date we ask that you choose from one of our Fed Ex Guaranteed Delivery services such as 3-Day Express, 2nd Day Air or Next Day Air.
All shipping guarantees are made by the carriers themselves. Chess.Surf does not guarantee any shipping dates. If you select a guaranteed shipping method and your package does not arrive when guaranteed, please contact us and we will work with the carrier to determine if you are eligible for a shipping refund. Carrier guarantees do not apply in inclement weather, etc. Please visit the carrier's website (i.e., fedex.com) for complete details.
You will be charged the exact amount shown in your shopping cart. For some orders (including orders that exceed a certain weight) you may need to place your order via phone in order for us to custom quote your shipping charges. On most orders we subsidize some of the shipping costs to keep your delivered price as low as possible. With some shipping methods such as USPS your shipping cost may include a small fee for self-insurance, packing materials and handling.
Extra Days May Apply For Some Remote & Rural Areas. Delivery Times NOT GUARANTEED.
Most orders will ship the next business day.
Undeliverable Packages or Unclaimed Packages returned to us will be assessed a return shipping fee equal to the original shipping amount in addition to the original shipping charges to cover the fees assessed to Chess.Surf by FedEx or USPS for returning the package to us. If the customer requests the package to be re-shipped to them the original shipping charges must again be paid.
Most orders received by 2:00 pm Mountain Tme, Monday through Friday, ship the same day. If we cannot ship your order within 2 business days we will make a reasonable effort to contact you with the email address and/or phone number you provided.
If you need an expedited shipment please call us immediately and we will do our best to accommodate you. Please be aware that there will be no Saturday or Sunday delivery on expedited shipments (includes Exress Saver, 2-Day, or Overnight shipping methods).
All shipping options offered through Chess.Surf are insured.
You will receive an email from Chess.Surf by 7:00 pm Mountain Time the day your order ships. If you do not receive an email please check your "Junk Mail" folder.